Pampered Whiskers normally ships within 24 hours of your order being placed. We ship via USPS First Class Mail on US orders of $24.99 or less, and Priority Mail on all other orders weighing 15lbs or less. If you require overnight, or 2 day guaranteed shipping, send us a message, and we will get back to you asap.
You may return most new, unworn items in original condition within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund in the original form of payment within 24 hours of us receiving your return.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.